SERVICE CONCEPT DEVELOPMENT
Understanding your markets and the expectations of your passengers is key to being competitive. There are so many issues to address from equipment, branding, crew training, F&B development, route planning to negotiating with caterers and watching the costs. They all require skills gleaned from experience. We can support with all of these issues.
Trends and preferences are changing and progressing at an alarming rate. Driven by economics, competition, regional cultures, practicality - you name it - almost every aspect of on-board service is affected by a multitude of forces. With our long experience in developing and working in the airline service sector from both the suppler and carrier perspective, we can support the development of your products to adapt to this demanding market.